Brands Partner with MRS Due to Our Best-In-Class Performance Results and Quality/Audit Scores
Our facilities employ the most state-of-the-art telephone, data and voice analytics, information sharing, and security software that is available on the market
An MRS Agent Calls a Customer with Care, Compassion, and Respect
Since 1991, we’ve had a track record of best-in-class business controls and a deeply ingrained culture of customer service. All of our agents undergo rigorous training in the care/cure approach to collections, ensuring that they treat all of our customers with the utmost compassion and respect. Companies rest assured that our agents will represent their brands in a way that they will be proud of, while continuing to successfully and effectively recover debts.
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We do not want our clients to like MRS; we want them to be raving fans. We bring a commitment to excellence in everything we do.
Learn About Our MissionOur Culture
A company’s culture is not created by accident. Carefully thought out goals and aspirations combine with environment, leadership behavior and values to form the culture that often takes on a life of its own.
Founded in 1991 by brothers Saul and Jeff Freedman, MRS has grown into a much larger family, stretched across the United States. No matter the location, the values are the same:
Quality
Professionalism
Employee centric workplace
Commitment to compliance
Philanthropy and good deeds
Rewards and recognition
Have fun every day
Those values are reflected in our mission statement:
Our mission is to provide superior economic results by using innovative contact management solutions, maintaining the highest level of professionalism, and engaging our clients’ customers with compassion and respect.
![MRS Logo](images/MRS_Logo_FINAL_white.png)
If you have any questions check out our knowledge base. Click the link below to visit our FAQ section.
View Our FAQ