MRS Is a Leading Agency in Financial Services Partnerships

Best-in-class Performance Results and Quality/Audit Scores

Financial Services Header Businessmen

Financial Services

Our financial services domain expertise spans three decades, so we understand the intricacies of delivering best-in-class results while maintaining a robust and error-free compliance driven environment. We support the entire customer lifecycle, from early out programs, to pre-charge off servicing, to post-charge off recoveries. Our leading edge Compliance Management System (CMS) was engineered to provide robust IT and physical security in an era where the slightest mistake can cause major problems. With our help, our clients get index setting recovery rates with the highest call quality in the industry.

  • Bilingual (Spanish) capabilities
  • PCI DSS 3.2, Level 1 and ISO certified, SOC II, Type II and FISMA audited compliant

First Party

  • We place a premium on protecting your brand
  • Customer first cure / care focus

First Party

  • Can work on your system and/or dialer or provide a hybrid manual solution
  • Partner with a variety of banks, fintech marketplace lenders, and automotive captives

Third Party

  • Service over $6 billion in annual placements
  • Primary through quintenary streams
  • Prime and sub-prime
  • Analytics models designed to maximize recoveries

Third Party

  • Our multi-channel customer engagement includes:
    • Agent Solutions
    • Virtual Agent Solutions
    • Self Service Portals
    • Letters and Email
    • Web and Chat
    • Text

Since 1991, MRS has serviced over $50 billion in bank and credit card receivables and recovered over $1 billion!

The Roadmap to MRS’s Success in Financial Services Recovery

The Roadmap to MRS’s Success in Financial Services Recovery


Analyzing data and trends to make the invisible visible

Client Service

Our clients are “Raving Fans”


Always do the right thing, even when no one is looking

Best-in-class results

Everyone is accountable for great performance and everyone wins when it’s achieved

Compliance and Security

Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy

Call quality & customer experience

Our rewards driven quality assurance incentive program ensures flawless CX


One of the most comprehensive programs in the collection industry