MRS Is a Leading Agency In Cable/Telecommunications Partnerships

Best-in-class Performance Results and Quality/Audit Scores

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Cable / Telecommunications

Cable and telecommunications collections can be a tricky business with many layers. MRS has created a high touch/high contact strategy that allows us to provide effective pre-write off recoveries, as well as reconnect with recently disconnected customers to maximize recoveries. Effective skip tracing, scoring, and a multi-channel approach are critical to be successful in this space.

Third Party

  • Early out, Pre-writeoff / Pre-Primes / Pre-collect through quaternary
  • Analytics models and scoring designed to maximize recoveries
  • Specialized skip tracing processes
  • Credit bureau reporting and robust FCRA compliance controls
  • Experienced with client billing systems
  • Varied treatment strategies tailored to the nature and age of the debt and customer base
  • Our multi-channel approach includes:
    • Agent Solutions
    • Virtual Agent Solutions
    • Self Service Portals
    • Letters and Email
    • Web and Chat
    • Text

Our fully formed multi-channel strategy, featuring texts and emails, has increased RPCs, recoveries and operational efficiencies.

The Roadmap to MRS’s Success in Cable/Telecommunications Recovery

The Roadmap to MRS’s Success in Cable/Telecommunications Recovery


Analyzing data and trends to make the invisible visible

Client Service

Our clients are “Raving Fans”


Always do the right thing, even when no one is looking

Best-in-class results

Everyone is accountable for great performance and everyone wins when it’s achieved

Compliance and Security

Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy

Call quality & customer experience

Our rewards driven quality assurance incentive program ensures flawless CX


One of the most comprehensive programs in the collection industry