MRS Is a Leading Agency In Utility Partnerships

Best-in-class Performance Results and Quality/Audit Scores


Utility bills are a part of everyone’s life. It’s hard to escape them and often they become the first bill that doesn’t get paid when money is tight. All too often, customers let delinquent utility bills ruin their credit. We understand this cycle and have created and implemented an empathetic and qualitative strategy designed to help our Utilities clients recover their losses and their customers repair their credit.

Third Party

  • Early out, Pre-collect through tertiary
  • Analytics models and scoring designed to maximize recoveries
  • Specialized skip tracing processes
  • Credit bureau reporting and robust FCRA compliance controls
  • Varied treatment strategies tailored to the nature and age of the debt and customer base
  • Our multi-channel approach includes:
    • Agent Solutions
    • Virtual Agent Solutions
    • Self Service Portals
    • Letters and Email
    • Web and Chat
    • Text

People under the age of 40 with utility accounts in collections generally owe about $68 more than people over the age of 50. Irrespective of the age of the customer, MRS has a strategy that works with both large urban power companies and small, regional single service utility providers.

The Roadmap to MRS’s Success in Utility Recovery

The Roadmap to MRS’s Success in Utility Recovery


Analyzing data and trends to make the invisible visible

Client Service

Our clients are “Raving Fans”


Always do the right thing, even when no one is looking

Best-in-class results

Everyone is accountable for great performance and everyone wins when it’s achieved

Compliance and Security

Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy

Call quality & customer experience

Our rewards driven quality assurance incentive program ensures flawless CX


One of the most comprehensive programs in the collection industry