MRS Is a Leading Agency In Customer Service Partnerships

Best-in-class Performance Results and Quality/Audit Scores

Customer Service Header

Customer Service

At MRS, we put customers first. From our hiring processes, through training, and into ongoing call center operations, our team measures customer experience through the lens of the recipient – your customers. Every interaction with your customers should be flawless, whether they speak with one of our highly trained agents or self-serve through an automated attendant that is driven by machine learning technology. We have aligned an array of solutions that allow your customers choice: self-service or speak with a subject matter expert.

The end result is service designed to ‘wow’ your customers by ensuring that we go the extra mile, propose the right solution, and ensure that we’ve resolved the reason for the call.

  • Inbound and Outbound
  • Scalable for seasonality or special events
  • Connection to clients systems effortless and compliantly
  • Multi-channel approach:
    • Agent Solutions
    • Virtual Agent Solutions
    • Self Service Portals
    • Letters and Email
    • Web and Chat
    • Text

From tier one care to appointment setting, every customer receives treatment with emphasis placed on extraordinary customer care, empathy and first call resolution

The Roadmap to MRS’s Success in Customer Service Recovery

The Roadmap to MRS’s Success in Customer Service Recovery


Analyzing data and trends to make the invisible visible

Client Service

Our clients are “Raving Fans”


Always do the right thing, even when no one is looking

Best-in-class results

Everyone is accountable for great performance and everyone wins when it’s achieved

Compliance and Security

Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy

Call quality & customer experience

Our rewards driven quality assurance incentive program ensures flawless CX


One of the most comprehensive programs in the collection industry